Enterprise productivity platforms are entering a new phase. Instead of simply automating predefined workflows, tools like Microsoft’s emerging Copilot Cowork concept promise something far more ambitious: AI agents capable of executing complex, multi-step tasks across platforms such as Microsoft 365.
These systems represent a shift from automation to delegation. Instead of defining every step of a process, employees describe an outcome and the agent determines how to achieve it—sending emails, updating documents, adjusting permissions, or coordinating across applications.